Canyon Saga Ltd ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our vehicle hire services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Make a booking enquiry or reservation
- Create an account or corporate profile
- Contact us with questions or feedback
- Subscribe to our communications
This information may include:
- Name and contact details (email address, postal address)
- Driving licence information
- Payment and billing information
- Company name and business details (for corporate accounts)
- Vehicle preferences and booking history
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage patterns, including:
- IP address and browser type
- Operating system
- Pages visited and time spent on our website
- Referring website addresses
How We Use Your Information
We use the information we collect to:
- Process and manage your vehicle bookings
- Communicate with you about your reservations and account
- Provide customer support and respond to enquiries
- Send you service updates and promotional communications (where consented)
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and ensure security
Legal Basis for Processing
We process your personal information based on one or more of the following legal grounds:
- Contract: Processing necessary to fulfil our vehicle hire agreement with you
- Legitimate interests: Processing for our business purposes where this does not override your rights
- Legal obligation: Processing required by law
- Consent: Where you have given explicit consent for specific processing
Information Sharing
We may share your personal information with:
- Service providers: Companies that assist us in operating our business (payment processors, insurance providers, vehicle maintenance partners)
- Legal authorities: When required by law or to protect our rights
- Business transfers: In connection with any merger, sale, or acquisition
We do not sell your personal information to third parties for marketing purposes.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are typically retained for 7 years for tax and legal compliance purposes.
Your Rights
Under data protection law, you have rights including:
- Access: Request a copy of your personal information
- Rectification: Request correction of inaccurate information
- Erasure: Request deletion of your information in certain circumstances
- Restriction: Request limitation of processing
- Portability: Request transfer of your information
- Objection: Object to processing based on legitimate interests
To exercise these rights, please contact us at [email protected].
Cookies
Our website uses cookies to enhance your experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Canyon Saga Ltd
47 Charter Row
Sheffield, S1 4HS
Email: [email protected]
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.